All Dear Diary’s items are guaranteed for a period of 90 days, from the date of purchase, against faults in workmanship / manufacturing.

All Dear Diary’s items are guaranteed for a one-to-one exchange for notifications or returns made within 3 days, from the date of successful delivery, if you received wrong or missing item(s).

Customers should ask for compensation directly for the defects caused by respective courier company’s shipment from the shipping service in the receiver’s country.

*Note that we will send a photo proof of the package to you upon request within a week from the date of shipment, so the items should be in perfect condition.

Note that we cannot exchange or provide 100% refund for earrings, body piercing products or hair accessories for hygiene reasons. We also cannot refund or exchange gift cards.

– Items returned must be in their original sale condition (unworn and unused with all original packaging and labels) within 90 days from the date of purchase.

– Earrings, body piercing products, hair accessories and gift cards cannot be returned for change of mind reasons unless there is a defect caused by the workmanship /  manufacturing process.

– The Guarantee does not include the following to the extent they are permitted in the relevant legislation;   

  i.   Damage due to ordinary wear and tear,

  ii.  Damage due to misuse, accident, alteration, substitution or abuse,

  iii. Repairs and alterations performed by someone other than Dear Diary,

  iv. Theft, disappearance or loss, and

  v.  Any type of use causing damage or deterioration.

Dear Diary reserves the right to judge whether the item(s) has been subject to any of the above mentioned exclusions and all decisions made by Dear Diary are final.

– Shipping costs from online purchases are non-refundable. You (the customer) will bear all the shipping costs incurred during the return process.

– You may be asked to provide personal details for returns or exchanges for verification purposes.

1. If you have received a wrong, damaged or defective item, please email us your name, date of order and arrival, items & the product condition with photo proof within 3 days from the date of successful delivery, you are eligible to obtain an authorisation for returns. If you found that your item has faults against workmanship, please email us within 90 days from the date of purchase.

2. If we authorise a return, we will send an email with a set of instructions for sending the wrong, damaged or defective item(s) to us.

These wrong / damaged / defective item(s) must be returned to us securely packaged and wrapped in the original packaging (and are in good condition).

*Please note that unauthorised returns may be refused or disregarded. We will ship the item(s) back to you or provide 3 options in this case: (a) Offer up to 50% refund (b) Send a free gift with the defected item(s) back to you or (c) Proceed on with the defected item(s).

3. After we have received the item(s), we will examine and test the defective item(s) first. If we find the defect(s) described in your email, we will either (a) Refund 50% of the total cost to you, (b) Offer a new replacement with a small fee or at no cost (Not applicable to earrings, body piercing products, hair accessories and gift card(s), or (c) Add a gift to the item(s) and proceed with the defected item(s), provided you are willing to bear the shipping costs.

Otherwise, the original item(s) will be shipped back to you which we are NOT responsible for any lost mail.

– No compensation for shipping costs will be provided for all methods of shipment for returning the products.

– Shipping and handling charges for the order will not be refunded.

– It generally takes about 1 ~ 2 week(s) to process an exchange.

– We recommend that you send your return via a reliable postage courier as we are NOT responsible for any lost returns.

If you change your mind within 3 days from the date of successful delivery, we are happy to exchange your items. Item(s) returned must be in their original sale condition and not worn before.

*Price(s) of the exchanged item(s) should be the same or higher than the original purchase(s). No refund will be given for the exchange with another

lower priced item(s).

Unfortunately, we cannot refund or exchange earrings, body piercing products or hair accessories for hygiene reasons. We also cannot refund or exchange gift cards.

– Items returned must be in their original sale condition (unworn and unused with all original packaging and labels) within 3 days from the date of successful delivery.

*Exchanges due to other reasons excluding wrong ring size, and faults against workmanship / manufacturing process cannot be processed! Unless it was mentioned as a gift and approved before the purchase.

– Earrings, body piercing products, hair accessories and gift cards cannot be exchanged for hygiene reasons.

– Shipping costs from online purchases are non-refundable. You (the customer) will bear all the shipping costs incurred during the exchange process.

– You may be asked to provide personal details for returns or exchanges for verification purposes.

1. If you decided that you'd like to make an exchange, please email us your name, date of order and arrival, items & the product condition with photo proof within 3 days from the date of successful delivery, you are eligible to obtain an authorisation for an exchange . If you found that your item(s) has faults against workmanship, please refer to the Return Policy above.

2. If we authorise a return for exchange, we will send an email with a set of instructions for sending the item(s) to us.

The item(s) must be returned to us securely packaged and wrapped in the original packaging (and are in good condition).

*Please note that unauthorised returns may be refused or disregarded. We will ship the item(s) back to you.

3. After we have received the item(s), we will examine the item(s) first. If we find that the item(s) is in its original condition, we will ship the exchanged item(s) to you, provided you are willing to top-up any additional differences in the pricing and bear the shipping costs.

Otherwise, the original item(s) will be shipped back to you which we are NOT responsible for any lost mail.

– No compensation for shipping costs will be provided for all methods of shipment for returning the products.

– Shipping and handling charges for the order will not be refunded.

– It generally takes about 1 ~ 2 week(s) to process an exchange.

– We recommend that you send your return via a reliable postage courier as we are NOT responsible for any lost returns.