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New In: Stellar De Luna (1st Dec'24)

Free shipping over $80 (local) and $150 (international)

Pop-Up: Suntec Tower 5 Linkway 3 (Till 9th-22nd Dec'24)

Pop-Up: Orchard Central (Till 29th Dec'24)

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Products

Estimated delivery 1-3 business days

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Use coupon code FIRSTORDER10 for 10% off your first order.

Congratulations! Your order qualifies for free shipping You are $200 away from free shipping.
Subtotal Free
Shipping, taxes, and discount codes are calculated at checkout

Shipping & Returns

SHIPPING POLICY

Dear Diary ships to any address located within Singapore and Internationally.

Please note that there may be delays for your delivery during peak period such as holiday seasons. We understand that any sort of delays are really frustrating, however, we will do our best to make sure you will receive your order. We appreciate your patience and support always. 

For any exchange or returns, please scroll down and read the terms below.

Local Delivery

ORDER TOTAL

$0 – $79.90

$80 & above

COST

$1.90

Free

DELIVERY TIME

1 – 3 Working Days

1 – 3 Working Days

TRACEABLE

Yes

Yes

URGENT LOCAL DELIVERY

TYPE

Next Day

Same Day

COST

$15

$20

DELIVERY TIME

1 Working Day

6 Hours

TRACEABLE

Yes

Yes

*Except Sundays & Public Holidays!
*Subject to available slots for delivery!

Please DM or call us on Instagram after opting for urgent delivery.

INTERNATIONAL DELIVERY (TRACEABLE)

REGION

MY & Brunei

Asia & Pacific

AU, JP, NZ & others

SEA & Pacific

ORDER TOTAL

$0 – $149.90

$0 – $149.90

$0 – $149.90

$150+

COST

$5.90

$12.90

$18.90

FREE

DELIVERY TIME

7 – 14 Working Days

7 – 14 Working Days

7 – 14 Working Days

7 – 14 Working Days

*International delivery is estimated to take 7 – 14 working days. However, the actual shipping time may differ due to factors not within our control. Sparkle Gift Box, Regular-size Candles and big items may have a different shipping rate unless the order total is $150 & above! Please refer to the table below for Sparkle Gift Box and big items or Contact Us for a quote.

INTERNATIONAL DELIVERY (BIG ITEMS)

REGION

MY & Brunei

Asia & Pacific

AU, JP, NZ & others

SEA & Pacific

ORDER TOTAL

$0 – $149.90

$0 – $149.90

$0 – $149.90

$150+

COST

$9.90

$18.90+

$25.90+

FREE

DELIVERY TIME

7 – 14 Working Days

7 – 14 Working Days

7 – 14 Working Days

7 – 14 Working Days

*This is only applicable for UP TO 1KG Sparkle Gift Box, Regular-size Candles and big items. You can Contact Us for a confirmed quote. International delivery is estimated to take 7 – 14 working days. 

NOTE

–  In the case when your parcels got lost or damaged, please write in to us for a compensation offer provided by the courier company. Dear Diary will not be responsible for the damages caused during the shipping process, however, we will help you with the claims.

– All orders that are shipped out of Singapore could incur charges due to local duties and taxes. Dear Diary is not responsible for any additional fees, restricted items or delay in delivery due to these circumstances. If you have any queries or concerns about this, please check with your local customs policy. 

–  The delivery days are estimates only. Once your parcel has been collected by the courier, we are not responsible for any delays in delivery.

–  Once your order has been handed over to the courier company, we are unable to make amendments to the product(s), customer or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please contact our CareBear team.

SHIPPING RESTRICTIONS

If you do not see your location mentioned above, we are so sorry but we do not make deliveries there yet, but keep an eye out for your location in the future! If you have any questions or are unsure, please get in touch with our friendly support Care Bear team.

RETURN POLICY

About Dear Diary's Warranty

All Dear Diary’s items are guaranteed for a period of 90 days, from the date of purchase, against faults in workmanship / manufacturing.

All Dear Diary’s items are guaranteed for a one-to-one exchange for notifications or returns made within 3 days, from the date of successful delivery, if you received wrong or missing item(s).

Customers should ask for compensation directly for the defects caused by respective courier company’s shipment from the shipping service in the receiver’s country.

*Note that we will send a photo proof of the package to you upon request within a week from the date of shipment, so the items should be in perfect condition.

Return Policy

Note that we cannot exchange or provide 100% refund for earrings, body piercing products or hair accessories for hygiene reasons. We also cannot refund or exchange gift cards.

Conditions of Returns

– Items returned must be in their original sale condition (unworn and unused with all original packaging and labels) within 90 days from the date of purchase.

– Earrings, body piercing products, hair accessories and gift cards cannot be returned for change of mind reasons unless there is a defect caused by the workmanship /  manufacturing process.

– The Guarantee does not include the following to the extent they are permitted in the relevant legislation;   

  i.   Damage due to ordinary wear and tear,

  ii.  Damage due to misuse, accident, alteration, substitution or abuse,

  iii. Repairs and alterations performed by someone other than Dear Diary,

  iv. Theft, disappearance or loss, and

  v.  Any type of use causing damage or deterioration.

Dear Diary reserves the right to judge whether the item(s) has been subject to any of the above mentioned exclusions and all decisions made by Dear Diary are final.

– Shipping costs from online purchases are non-refundable. You (the customer) will bear all the shipping costs incurred during the return process.

– You may be asked to provide personal details for returns or exchanges for verification purposes.

Steps for Returns

1. If you have received a wrong, damaged or defective item, please email us your name, date of order and arrival, items & the product condition with photo proof within 3 days from the date of successful delivery, you are eligible to obtain an authorisation for returns. If you found that your item has faults against workmanship, please email us within 90 days from the date of purchase.

2. If we authorise a return, we will send an email with a set of instructions for sending the wrong, damaged or defective item(s) to us.

These wrong / damaged / defective item(s) must be returned to us securely packaged and wrapped in the original packaging (and are in good condition).

*Please note that unauthorised returns may be refused or disregarded. We will ship the item(s) back to you or provide 3 options in this case: (a) Offer up to 50% refund (b) Send a free gift with the defected item(s) back to you or (c) Proceed on with the defected item(s).

3. After we have received the item(s), we will examine and test the defective item(s) first. If we find the defect(s) described in your email, we will either (a) Refund 50% of the total cost to you, (b) Offer a new replacement with a small fee or at no cost (Not applicable to earrings, body piercing products, hair accessories and gift card(s), or (c) Add a gift to the item(s) and proceed with the defected item(s), provided you are willing to bear the shipping costs.

Otherwise, the original item(s) will be shipped back to you which we are NOT responsible for any lost mail.

Notes

– No compensation for shipping costs will be provided for all methods of shipment for returning the products.

– Shipping and handling charges for the order will not be refunded.

– It generally takes about 1 ~ 2 week(s) to process an exchange.

– We recommend that you send your return via a reliable postage courier as we are NOT responsible for any lost returns.

EXCHANGE POLICY

Abour Dear Diary's Warranty

If you change your mind within 3 days from the date of successful delivery, we are happy to exchange your items. Item(s) returned must be in their original sale condition and not worn before.

*Price(s) of the exchanged item(s) should be the same or higher than the original purchase(s). No refund will be given for the exchange with another

lower priced item(s).

Unfortunately, we cannot refund or exchange earrings, body piercing products or hair accessories for hygiene reasons. We also cannot refund or exchange gift cards.

Conditions of Exchange

– Items returned must be in their original sale condition (unworn and unused with all original packaging and labels) within 3 days from the date of successful delivery.

*Exchanges due to other reasons excluding wrong ring size, and faults against workmanship / manufacturing process cannot be processed! Unless it was mentioned as a gift and approved before the purchase.

– Earrings, body piercing products, hair accessories and gift cards cannot be exchanged for hygiene reasons.

– Shipping costs from online purchases are non-refundable. You (the customer) will bear all the shipping costs incurred during the exchange process.

– You may be asked to provide personal details for returns or exchanges for verification purposes.

Steps for Exchange

1. If you decided that you'd like to make an exchange, please email us your name, date of order and arrival, items & the product condition with photo proof within 3 days from the date of successful delivery, you are eligible to obtain an authorisation for an exchange . If you found that your item(s) has faults against workmanship, please refer to the Return Policy above.

2. If we authorise a return for exchange, we will send an email with a set of instructions for sending the item(s) to us.

The item(s) must be returned to us securely packaged and wrapped in the original packaging (and are in good condition).

*Please note that unauthorised returns may be refused or disregarded. We will ship the item(s) back to you.

3. After we have received the item(s), we will examine the item(s) first. If we find that the item(s) is in its original condition, we will ship the exchanged item(s) to you, provided you are willing to top-up any additional differences in the pricing and bear the shipping costs.

Otherwise, the original item(s) will be shipped back to you which we are NOT responsible for any lost mail.

Notes

– No compensation for shipping costs will be provided for all methods of shipment for returning the products.

– Shipping and handling charges for the order will not be refunded.

– It generally takes about 1 ~ 2 week(s) to process an exchange.

– We recommend that you send your return via a reliable postage courier as we are NOT responsible for any lost returns.