LOVE & CARE
Below are some Not-To-Dos and To-Dos
Avoid contact with perfume, lotion and other chemicals,especially chlorinated pools.Try to avoid contact with perspiration too.
Be gentle with the jewelry pieces to extend the life span of these precious pieces.
Store in a cool, dry place such as in a pouch or air tight bags. Add a silica gel for extra protection and keep it clean with polishing cloth regularly.
MORE TIPS & CARE
Oxidation may occur with the contact of the listed “Not-To-Dos” for certain jewelry pieces. Chlorinated pools, perspiration, water and sea salt will cause the corrosion process to start or speed up for certain metals.
You may apply a coating of metal wax to the entire surface to prevent oxidation. However, they will wear off over time, so reapplying them will provide good maintenance.
You can also easily clean your silver jewelry using Dear Diary’s polishing cloth to remove any dark / tarnish spots.
For longer-lasting jewelry, choose gold vermeil pieces that can last for years. Minimally, opt for at LEAST 1 micron thick of gold plating or 0.075 micron thick of rhodium plating over genuine S925 silver.
Look out for non-tarnish jewelry that are made with stainless or titanium steel too! They are more affordable, however, the thickness of the plating is still the key to defining the longevity of the jewelry pieces.
METALS
Certain metals may tarnish. This means a thin layer of corrosion that forms over some metals as their outermost layer undergoes a chemical reaction. It often appears as a dull, gray or black film or coating over the metal. The key to longevity is how we maintain these pieces.
Below are some of the common metals used for our jewelry.
REPAIR & MAINTENANCE
About Dear Diary Warranty
Dear Diary offers a limited time period guarantee for selected pieces, and free repair as well as maintenance service for all the jewelry purchased from our store. Maintenance service includes cleaning and polishing.
We will do our best to bring back the shine in your jewelry, however we cannot guarantee that your jewelry will be 100% back to the original condition.
Conditions for Repair Service
– Items returned for repair must be in the original packaging with the proof of purchase within 6 months from the date of purchase.
– Items that are damaged due to other reasons excluding faults in workmanship / manufacturing will be rejected.
– Shipping costs from online purchases are non-refundable. You will also bear all the shipping costs incurred during the return process for repair.
– You may be asked to provide personal details for returns for verification purposes.
Conditions for Maintenance Service
– Items returned for cleaning must be in the original packaging with the proof of purchase within 6 months from the date of purchase.
– Items that are heavily tarnish due to poor / zero maintenance will be rejected.
– Shipping costs from online purchases are non-refundable. You will also bear all the shipping costs incurred during the return process for maintenance.
– You may be asked to provide personal details for returns for verification purposes.
Steps for Repair & Maintenance
1. Please email us your name, date of purchase, order number, items & the product condition with photo proof within the stipulated time period from the date of purchase to obtain an authorisation for the repair / maintenance service below.
2. If we authorise a return for the repair / maintenance service, we will send an email with a set of instructions for sending your item(s) to us.
The item(s) must be returned to us securely packaged and wrapped in the original packaging.
*Please note that unauthorised returns may be refused or disregarded. The original item will be shipped back to you in 7 days by normal mail via Singpost which, we are NOT responsible for any lost mail as well.
*No compensation for shipping costs will be provided for all methods of shipment for the returning process.
3. After we have received the item, we will examine the condition of the item. We will then proceed to repair, clean, polish, and/or replace certain jewelry parts.
*Note that certain replacements may have extra charges. We will only replace the parts after obtaining a confirmation from you.
Once you have made the payment for any top-ups and shipping fee, we will proceed to ship your repaired / cleaned item(s).
Notes
– No compensation for shipping costs will be provided for all methods of shipment for returning the products.
– Shipping and handling charges for the order will not be refunded.
– It generally takes about 1 ~ 2 week(s) to process the repair / maintenance of your jewelry. Unless, there is a need to place a custom order, it may take up to a month or more.
– We recommend that you send your return via a reliable postage courier as we are NOT responsible for any lost returns.